Shipping & Returns

Shipping

Please be aware this item will ship from Thailand. In most cases, this means the other side of the world.

The order will ship within 3 days of payment. Sometimes within hours of confirming payment. All orders require signature confirmation.

Standard Shipping is 2 weeks.
Express Shipping is 4-6 working days

Express Shipping auto upgrade for orders over $150 USD

 

Returns

Return inquiries please email support@changnoibags.com

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: 

CHANGNOI LANNA LIMITED PARTNERSHIP
15/3 Soi 7ko, Samland Road
Phrasing, Mueang
Chiang Mai, Thailand 50200

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@changnoibags.com